Support
We're here to help.
Need a hand with SubForge? Email support@subforge.ai — we read every message and reply as quickly as we can.
What we can help with
- Account & sign-in. Signing in with Apple, Google, or email; verification emails; or trouble getting into your account.
- Subscription tracking & imports. Adding subscriptions by hand, or importing a screenshot, PDF, or CSV. Imports surface reviewed candidates you confirm before anything is added, and screenshots are read on your device — they aren't uploaded or stored.
- SubForge Pro — billing & restore. Questions about the 7-day free trial planned at launch, where eligible; managing or canceling your subscription (handled by the App Store); or restoring a purchase — Restore Purchases is on the paywall. Deleting your SubForge account does not cancel a Pro subscription; cancel it in your App Store settings.
- Bank connection. Connecting, reconnecting, or disconnecting a bank. SubForge Pro connects read-only through Plaid: you sign in with your bank inside Plaid, SubForge never receives your credentials and cannot move money, and you can disconnect any bank anytime in Settings. Disconnecting asks Plaid to revoke our access; if that can't be confirmed, the failure is recorded for investigation — email us to check its status.
- Privacy & data deletion. Questions about what we collect, or a request to delete your data or receive a copy of it. You can delete your account in the app (Settings → Danger zone) — cleanup runs in the background shortly after — or email us and we'll complete a deletion request within 30 days.
Before you write
Including your device model, iOS version, and a short description of what happened helps us resolve things faster.
Contact
Looking for how something works? The User Guide covers the whole app. See also our Privacy Policy and Terms of Service.